Shipping policy

SHIPPING:

BCS ships using various Shipping Carriers including GLS, AFFORDABLE OVER NIGHT, LTL CARRIERS, USPS, UPS or FED EX.

Shipping prices for Assembled Screen Doors and window screens are for metropolitan city locations in California, Arizona, Nevada, New Mexico, Washington, Oregon, Idaho and Utah, but NOT in rural areas, as defined by GLS and Affordable Over Night trucking companies.  Rural areas will be shipped partially assembled via Fedex or UPS. Also, other states throughout the United States will be shipped Unassembled.

SHIPPING DAMAGE:

A signature is required at each delivery.  Please inspect the product package for damage. In the event there is damage do not accept the package and do not sign for it.

What is the process to file a claim on a damaged item?

Do not delay. Concealed or visible shipping damage claims must be made within 24 hours of delivery. Please keep all packing material for inspection by shipper. Damage must be noted on shipping slip. For more details please see Freight, Title and Risk of Loss. If you have received a package damaged and signed for it, then you are ineligible for a freight claim. It is the responsibility of the Buyer once the package(s) has signed for the shipment.

Concealed Damage: This means the box is in good condition, but the product is damaged. Please send photos of the box and door to the email address: bestcustomscreens@gmail.com.  The BCS customer support department can provide a copy of the proof of delivery with signature at the customer’s request.

Seller will initiate the claims process with the courier. The overall process can take 30 to 60 days depending on the trucking company.  Meanwhile you may request for a replacement product, once the freight claim is filed.